Sector expertise

Research and user involvement are the foundations of great usability. But there’s also a lot to be said for good old fashioned experience – something we've got oodles of.

Finance

The Usability Lab designs screens to make your security steps more intuitive, your compliance more meaningful, and your product bundles even more relevant. Customer servicing applications or marketing propositions – B2B or B2C – we have the experience.

Public sector

We have years of experience working on large scale public sector architectures and public consultation exercises. Which means we understand the pressure you’re under to deliver a site that’s easy to use, socially inclusive and meets or exceeds accessibility guidelines such as PAS 78.

Charities and associations

Looking to maximise value to members or subscribers – or simply want to improve your online service? Then talk to us. The Usability Lab approach to intuitive design can grow your online audience, increase your revenues (not to mention membership or donations), and decrease your administrative workload.

Retail and ecommerce

CDs, heart rate monitors, vegan treats or £5000 Swiss watches. If you sell it, we can make sure your online shopping interface is up to the task. Here’s how:

• Get your products found with a sound information architecture
• Spot when to up-sell (and when not to), with qualitative analysis
• Cure checkout problems – with usability testing and log file analysis

Or to put it another way, get more customers through the checkout and make more money.